About after-sales service, GRWA want to tell you 5 things

As a high-tech enterprise specializing in R&D, production and sales of auto parts, GRWA  have always been at the forefront of the industry in the field of auto parts after-sales service.At present, the auto parts industry has entered the stage of excellence, GRWA not only maintain the steady progress of sales, but also the increasing number of customer orders. At the same time, GRWA take the lead in upgrading the after-sales service system, and strives to protect the travel of customers!

1. GRWA have a professional training center

In order to build a more professional, comprehensive and efficient training system, GRWA adhere to the principle of precise positioning and multi-directional training, and conducts regular quality assessment on employees at all levels. According to the results of the questionnaire, comprehensive research and judgment of professional knowledge are conducted, and training plans are formulated to make the training content more suitable for the post needs and staff needs, so as to provide better services for customers.

2. All customers are equipped with their own technical support personnel

GRWA always adhere to the strategy of scientific and technological innovation, and fully introduces the after-sales service system in the whole process of R&D, design, assembly, molding, testing and installation. According to the global after-sales service standards, all customers will have their own technicians to provide technical support.

These technicians have all completed the examination of relevant knowledge, and have a good understanding of GRWA's whole business process and product details, so as to meet the technical requirements of customers.

3. To provide customers with one-stop service process

After-sales service is not simply to provide support and answer questions for customers, but to continue to provide long-term service for customers after receiving products. To this end, GRWA have upgraded its customer file management system and strengthened the recording, collection, sorting and storage of customer related materials to ensure timely acquisition of customer needs and make plans for customers in advance.

4. GRWA to create technical after-sales service

GRWA firmly believe that technology determines efficiency, so in the after-sales service system, GRWA constantly upgrade technology and equipment, such as big data, AI intelligence and other technologies, in order to improve the quality of after-sales service, and assist relevant technicians to improve after-sales demand more efficiently.

5. After-sales service system participates in important decision-making of GRWA operation

The after-sales service system provides exclusive services for customers in a full range and extensively collects customer opinions and market demand information, which also provides an important basis for GRWA's business decisions.We can constantly improve products and technologies according to the service content and changing trends, which not only meets the diversified needs of customers but also improves the scientific nature of decisions.

In conclusion, GRWA have professional after-sales service system support, professional service elements supply, including personnel training, technical support, equipment supply, as well as service network upgrade and service capability enhancement. It is such a perfect, rigorous after-sales service system, so that we have a global brand influence.

GRWA are looking forward to working with you!