Struggler-oriented、customer-centric

GRWA focuses on the automotive modification industry. In addition to providing customers with high-quality products, it also pays more attention to customer experience. Let's take a look at what we will do after GRWA purchases products:

GRWA is equipped with a relatively complete set of service mechanisms. In addition to the rigorous and complete "Special Customer Service Act", the routinely operated service solutions include: 1V1 directional documentary service method, 24-hour customer complaint solution, logistics operation emergency plan, etc. List the measures that focus on products, efficiency, quality and service, so that every customer has a dedicated person for docking and special services.

Reassuring service method

From the beginning of the product order, customers will enjoy the "order tracking system transparent service method", from the preparation of materials, production lines, finished products, packaging, transportation methods, and transportation progress, to customs clearance until the goods successfully reach the customer, customer feedback. As shown in the figure above, our factory is carried out in strict accordance with the work process, and each link has a responsible department and a specific person in charge, who are dedicated to the task, and the responsibility is on duty. From production, to transportation, to inspection and acceptance, the customer will have the right to know, and if any situation or problem occurs during the whole process, the customer can initiate a "customer complaint", and GRWA will handle the response within 24 hours.

Take the muffler as an example, the complete production process archived information is as follows:

Reassuring early warning mechanism

GRWA attaches great importance to customer experience. In order to ensure the interests of customers, we will conduct risk sampling and risk assessment for problems that may arise during the entire service process, and prepare emergency plans in advance. In response to customer feedback, packaging and marking, product problems, claims and returns, etc. will be responded to in a timely manner. The documentary department will pay attention to the dynamics of the transportation market at any time, and try to avoid delays and losses caused by transportation risks.

(GRWA Production Operations Department Order Delivery Follow-up Summary Table)

Each order is clearly assigned to its specific production workshop, and the customer consultant and the person in charge of production are noted to ensure that any problem in any link can be found in a timely manner to correct and solve the problem.

In addition, 1V1 documentary customer service will always pay attention to the transportation dynamics and follow the global weather, timely understand the possible problems in the transportation process, and communicate with customers in advance.

Give you worry-free service measures

Some countries will face cumbersome customs declaration and customs clearance problems, or customers have not dealt with such problems. GRWA will help solve the problems of customs declaration and customs clearance, so that customers can pick up the goods with great peace of mind.

In addition, GRWA can provide multi-channel transportation methods, which are competitive in both packaging and transportation prices. Our product distribution can reach any country and region in the world.